Shifting Focus: Welcome to Chatbots

This is the reason why I am happy that the more progressive BPO companies here are beginnign to focus on other areas of interest for their business. Given the cultural and economic issues in the USA today, the acceptable intersection between consumer needs and their cultural/political/economic issues could be chatbots. It may not necessarily be the best solution at this point, but it certainly points the way forward in many aspects.

http://www.popsci.com/trim-chatbot-will-deal-with-comcast-customer-service